Privacy Policy for Lancity
Last Updated: 12 November, 2025
Lancity Inc. (“we,” “us,” or “our”) operates the website https://lancity.co (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service, specifically to offer AI-powered coaching for the CELPIP exam. By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.
1.1 Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:
Email address
First name and last name
Country of residence
Cookies and Usage Data
1.2 User-Generated Content (AI Interactions)
To provide our AI scoring and feedback services (“Lancy”), we collect:
Audio Data: Voice recordings you upload or record for Speaking practice.
Text Data: Essays and written responses you submit for Writing practice.
Performance Metrics: Your practice scores, strengths, weaknesses, and progress history.
1.3 Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
1.4 Payment Data
We do not store your full payment card details. Payment transactions are processed by third-party payment processors (e.g., Stripe, Paystack, or PayPal). We only retain the necessary information to validate your subscription status.
2. How We Use Your Data
Lancity uses the collected data for various purposes:
To provide the Service: To allow you to access lessons, bootcamps, and AI coaching.
To improve our AI: Anonymized text and audio data may be used to train and refine our machine learning models to provide more accurate scoring and feedback.
To customize your experience: To generate the “Custom Study Plans” offered in Premium tiers.
To communicate with you: To send you newsletters, marketing or promotional materials, and other information that may be of interest to you (you may opt out of these).
To manage subscriptions: To process billing and handle account upgrades/downgrades.
3. Data Storage and Retention
Your data is securely stored on servers located in [Insert Location, e.g., the United States/cloud providers like AWS or Google Cloud].
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.1
4. Disclosure of Data
We may disclose your Personal Data in the good faith belief that such action is necessary to:3
To comply with a legal obligation.
To protect and defend the rights or property of Lancity Inc.
To prevent or investigate possible wrongdoing in connection with the Service.
To protect the personal safety of users of the Service or the public.
Third-Party Service Providers:
We may employ third-party companies to facilitate our Service (e.g., hosting, analytics, email delivery). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
The right to erasure: You have the right to request that we erase your personal data (e.g., deleting your account).
The right to restrict processing: You have the right to object to our processing of your personal data.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
To exercise these rights, please contact us at hello@lancity.co.
6. AI and Automated Decision Making
Our Service uses Artificial Intelligence to grade your practice tests. Please note:
Simulation Only: Scores provided by Lancity are estimates based on the CELPIP rubric. They are not official scores and are for educational purposes only.
Human Review: While our AI is highly accurate, automated systems can make errors. We encourage users to use their judgment when reviewing AI feedback.
7. Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
8. International Transfer
If you are located outside [Insert your server location, e.g., the United States] and choose to provide information to us, please note that we transfer the data, including Personal Data, to [Server Location] and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: hello@lancity.co
By visiting this page on our website: https://lancity.co/contact